Terms of Service

Itnetic Technologies

Last updated: 21 June 2026 Effective: 21 June 2026

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you ("Customer", "you") and Petr Chlíbek, an entrepreneur (OSVČ) registered in the Czech Republic under IČO 21210756, trading as Itnetic Technologies ("Itnetic", "we", "us").

By creating an account, clicking "I agree", or using the Service, you accept these Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

Enterprise / negotiated agreements. If you have signed a separate written agreement or order form with us, that agreement governs and prevails over these Terms to the extent of any conflict. Otherwise, these Terms (and the documents they incorporate) are the entire agreement.

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy (Section 7), and our Data Processing Addendum ("DPA").

2. Definitions

Service — Itnetic's CDN, Layer-7 DDoS mitigation, WAF, bot management, rate limiting, logging and related features, provided via itnetic.com, dashboard.itnetic.com and our edge network.
Customer Content — content, data, domains, applications and traffic that you route through or serve via the Service.
End User — a visitor or user of a website or application you protect with the Service.
Plan — the tier you subscribe to (e.g. Starter/Free, Hobby, Pro, Business, Enterprise) with its limits and price.
Consumer — a natural person acting outside their trade, business or profession (within the meaning of Czech and EU consumer law).

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract.
You must provide accurate registration information and keep it current.
You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorised use at chlibekbusiness@gmail.com.
We may verify your identity and refuse, suspend or close accounts to prevent fraud or abuse.

4. The Service

We provide a reverse-proxy network that sits in front of your domains to cache content, accelerate delivery, and detect and mitigate attacks (volumetric and application-layer), filter bots, and enforce rules you configure. Setup typically requires you to change DNS records to route traffic through us.

We may add, change, or remove features. We will give reasonable advance notice of changes that materially and adversely affect a paid Plan. Beta or free features may be changed or withdrawn at any time.

5. Plans, fees and billing

Pricing is shown at itnetic.com/pricing and in your dashboard, in euro (EUR). The Starter Plan is free; paid Plans are billed in advance on a recurring monthly basis unless stated otherwise.
Auto-renewal. Paid Plans renew automatically each cycle until cancelled. You can cancel future renewals in the dashboard; cancellation takes effect at the end of the current paid period.
Taxes. Prices are stated exclusive of VAT. Itnetic is currently a non-VAT payer; if this changes, applicable VAT will be added as required by law. For EU business customers, the reverse-charge mechanism may apply where conditions are met.
Upgrades/downgrades take effect as described in the dashboard; upgrades may be charged on a prorated basis, downgrades apply from the next cycle.
Payment is via our payment provider (Section 11 of the Privacy Policy). Failed or overdue payments may lead to suspension after notice.
Refunds. Except where required by mandatory law (including consumer rights in Section 16), fees are non-refundable, and we do not provide refunds or credits for partial periods or unused capacity.
Price changes. We may change prices with at least 30 days notice before your next renewal; the new price applies from that renewal.

6. Bandwidth, usage limits and overage

Each Plan includes a monthly bandwidth allowance, measured as legitimate traffic served to your End Users. Attack traffic that we mitigate does not count toward your allowance.
We allow a 10% overage buffer. If your usage exceeds 110% of your Plan limit, traffic to your domains may be suspended until you upgrade or your billing cycle resets.
Fair use. The Service is intended primarily for proxying web (HTTP/HTTPS) content. You may not use the CDN as a general-purpose file store or to serve a disproportionate volume of large non-web media (e.g. video streaming, large binaries) in a way that is inconsistent with your Plan, unless we agree in writing.

7. Acceptable Use Policy (AUP)

You are responsible for Customer Content and End-User traffic on your domains. You must not use the Service, and must not allow anyone to use it, to:

Break the law or infringe others' rights, including intellectual-property, privacy, or publicity rights.
Host, distribute or link to malware, ransomware, spyware, phishing pages, or fraudulent/deceptive content.
Store, transmit or make accessible child sexual abuse material (CSAM) — zero tolerance; we report it to the authorities — or content that exploits or endangers minors.
Use our network to launch or facilitate attacks on others (DDoS, port scanning, intrusion, credential stuffing, spam, brute-forcing).
Send unsolicited bulk messaging or operate services primarily for spam.
Proxy or front traffic for infrastructure or content you do not own or control, or to conceal the origin of malicious activity.
Circumvent or attempt to circumvent usage metering, security controls, IP restrictions, or Plan limits, or resell/sublicense the Service without our written permission.
Interfere with the integrity or performance of the Service, probe or scan our systems without authorisation, or attempt to gain unauthorised access.
Host content that is defamatory, harassing, or that incites violence or unlawful discrimination, or that is otherwise prohibited by applicable law.
Use the Service in breach of export-control or sanctions laws, or from/for the benefit of comprehensively sanctioned jurisdictions or persons.

We may publish a more detailed AUP and update it; the current version is part of these Terms.

8. Abuse, suspension and takedown

Reporting abuse. Report unlawful content or AUP violations to chlibekbusiness@gmail.com. As an intermediary service provider, we handle notices in line with Czech Act No. 480/2004 Coll. and the EU Digital Services Act (Regulation (EU) 2022/2065). Our single point of contact for these matters is chlibekbusiness@gmail.com.
Copyright / IP notices. Send claimed infringement notices to chlibekbusiness@gmail.com with enough detail to identify the content and your rights. We forward or act on valid notices and may pass them to you or the host of origin.
Our rights. We may investigate, remove or disable access to content, throttle, or suspend or terminate the Service (in whole or part) if we reasonably believe it violates these Terms, the AUP or the law, or to protect the Service, our customers, End Users or third parties.
Emergency action. Where there is a serious risk (active attack abusing our network, illegal content, security threat, or a risk to the network), we may act immediately and without prior notice. Where practical, we give notice and an opportunity to cure.
Because we operate at the network edge, we are typically not the host of origin of Customer Content; you remain responsible for it and for responding to underlying complaints.

9. Your responsibilities

You represent and warrant that:

You own or are authorised to use the domains you route to us and to direct your End Users' traffic through the Service.
Customer Content and your use of the Service comply with these Terms, the AUP and applicable law.
You will maintain your own privacy notice and a valid legal basis for routing End-User personal data through us, and you will enter into our DPA, under which you are the controller and we are the processor for that End-User data.
You are responsible for your origin servers, your DNS, your TLS/certificate choices where you manage them, and for backups of Customer Content.

10. Support and maintenance

Support is provided according to your Plan (community, email, or priority).
We may perform maintenance; we aim to schedule disruptive maintenance in advance where practical. Emergency maintenance may occur without notice.

11. Intellectual property

Itnetic owns the Service, its software, network, documentation and brand. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms.
You own your Customer Content. You grant us a limited licence to host, cache, transmit, inspect for security, and otherwise process Customer Content only as needed to provide and secure the Service (and as set out in the DPA).
Feedback you give us about the Service may be used by us without restriction or obligation to you.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by confidentiality, or where disclosure is legally required.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care.
Except as expressly stated and to the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE". We do not warrant that the Service will be uninterrupted, error-free, or that it will detect or block every attack, bot, or malicious request. Security mitigation reduces risk; it does not eliminate it.
We are not responsible for your origin infrastructure, your configuration choices, or third-party networks and services beyond our control.
Nothing in these Terms limits any warranty or right that cannot be limited or excluded under mandatory law, including consumer rights (Section 16).

14. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, even if advised of the possibility.
Our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) EUR 100.
These limits apply to all claims in aggregate (contract, tort, statute or otherwise).

Carve-outs. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or mandatory statutory rights of Consumers. If you are a Consumer, statutory rules on liability under Czech and EU law apply and prevail over any inconsistent limit above.

15. Indemnification

If you are not a Consumer, you will defend and indemnify Itnetic against third-party claims, damages and reasonable costs (including legal fees) arising from (a) your Customer Content, (b) your use of the Service in breach of these Terms or the AUP, or (c) your violation of law or third-party rights. We will notify you of the claim and let you control the defence (with our consent to any settlement affecting us).

16. Consumer rights (where you are a Consumer)

If you contract with us as a Consumer, you have mandatory rights under Czech and EU law that these Terms do not affect:

Right of withdrawal (14 days). For distance contracts you generally have 14 days to withdraw without giving a reason (Czech Civil Code, Act No. 89/2012 Coll., §1829). However, where you ask us to begin providing a digital service immediately during that period and acknowledge that you thereby lose the right of withdrawal once performance has begun, the exception in §1837 applies. Free Plans involve no payment.
Statutory conformity / complaints. You may complain about defective performance as provided by law. Submit complaints to chlibekbusiness@gmail.com.
Out-of-court dispute resolution. The competent body for consumer ADR is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), www.coi.cz. You may also use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
Supervisory contact for personal data is the ÚOOÚ (see Privacy Policy).

17. Term, suspension and termination

These Terms apply while you have an account or use the Service.
By you: cancel any time in the dashboard; cancellation stops future renewals. Closing your account ends your right to use the Service.
By us for cause: we may suspend or terminate immediately if you materially breach these Terms or the AUP, fail to pay after notice, or create legal or security risk.
By us for convenience: we may terminate a Plan or the Service on 30 days notice; for prepaid paid Plans terminated for our convenience without cause, we will refund the unused prepaid portion.
Effect of termination: your access ends, you must stop routing traffic to us, and we will delete or return Customer Content and End-User data in line with the DPA and our retention schedule, except where law requires retention (e.g. accounting records).

18. Changes to these Terms

We may update these Terms. For material changes we will give reasonable notice (email or in-dashboard) before they take effect. If you do not agree, you may stop using and cancel the Service before the effective date; continued use afterwards means you accept the updated Terms. Consumers will be given the rights the law requires regarding changes.

19. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including extraordinary attacks, internet or upstream-provider failures, power outages, natural events, war, or government action.

20. Governing law and jurisdiction

These Terms are governed by the laws of the Czech Republic, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
The courts of the Czech Republic have jurisdiction over disputes. If you are a Consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your domicile as EU law allows.

21. General

Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or reorganisation.
Severability: if a provision is unenforceable, the rest remains in effect.
No waiver: failure to enforce a provision is not a waiver.
Notices: we contact you at your account email; you contact us at chlibekbusiness@gmail.com.
Entire agreement: these Terms and the documents they incorporate are the entire agreement, superseding prior discussions (subject to any signed enterprise agreement).
Language: these Terms may be provided in English and Czech; in case of conflict, the Czech version prevails for Consumers in the Czech Republic.

22. Contact

Itnetic Technologies — Petr Chlíbek, IČO 21210756, Czech Republic
Registered address: Výletní 5258, Chomutov, Czech Republic
General/legal: chlibekbusiness@gmail.com · Support: chlibekbusiness@gmail.com · Abuse: chlibekbusiness@gmail.com